RETURNS AND WARRANTY POLICY

FIREARM RETURNS 

When you receive the firearm at the FFL, please inspect it thoroughly before accepting the transfer. The policies outlined below are only for guns that are picked up from the FFL. Returns are only eligible when the gun has been used properly and is returned in its original condition.

 

NEW GUN RETURN POLICY 

  • All new gun sales are final. As a reminder, new guns are eligible for any applicable manufacturer's warranties. If you need help contacting the manufacturer, please let us know and we'll be happy to assist.

 USED GUNS 

  • Used guns can be returned if there is a mechanical defect that occurs within 3 calendar days of the physical transfer of the firearm to your possession. After 3 calendar days, all sales are final.
  • All other reasons for returns are ineligible.

 AMMUNITION, OPTICS, MAGAZINES, HOLSTERS, KNIVES, HUNTING GEAR, RANGE GEAR & OTHER ACCESSORIES

 

AMMUNITION

  • STIEFEL ARMS LLC does not accept returns on Ammunition. All ammo sales are final.

 

OPTICS, MAGAZINES & OTHER ACCESSORIES

  • STIEFEL ARMS LLC does not accept returns of Optics, Magazines & other accessories. All sales of optics, magazines and other accessories are final. Optics, magazines and other accessories may be eligible for any applicable manufacturer's warranties. If you need help contacting the manufacturer, please let us know and we'll be happy to assist.

 

 

GENERAL RETURN GUIDELINES

  • To start the return process, contact us directly at sales@stiefelarms.com or (319)610-6251.
  • Shipping labels are emailed and will need to be printed by the customer.
  • All returns on orders paid by a credit card will receive a credit to the card used on the purchase once confirmation of receipt of merchandise has been made and inspection has been completed. Depending on your financial institution, refunds are credited between 3 to 5 business days after issuance.
  • Packages refused by customers will be refunded for merchandise total only. Shipping and handling charges for both the delivery and return shipping, as well as any fees, are non-refundable.
  • Any firearm(s) shipped to your designated FFL that are not picked up for any reason within 14 days of arrival or if you are not legally allowed to pick up the firearm are subject to a 15% restocking fee plus outbound and return shipping and any other fees.
  • Any returns received that do not qualify for our Return Policy may be returned to the customer at their expense. When possible, the expense will be charged to the credit card on file for the purchase. This includes items that are non-returnable, damaged, misused or not purchased from STIEFEL ARMS LLC.
  • We do not provide an exchange option. Simply place a new order for the desired merchandise. Since items tend to sell out quickly, we recommend immediately placing an order for the replacement merchandise.
  • STIEFEL ARMS LLC reserves the right to limit or decline returns.
  • If you receive INCORRECT OR MISSING items, please contact us.
  • Keep in mind, most manufacturers provide a manufacturer’s warranty, and any product issues should be submitted to the manufacturer first.

 

 

Contact Us

STIEFEL ARMS LLC

Manchester , Iowa 52057

Email Address: sales@stiefelarms.com

Telephone number: (319) 610-6251